executive Virtual assistant support for busy entrepreneurs

Helping ambitious business owners to grow their brand without the extra hustle

Hello,

My name is Nadene, I help busy entrepreneurs to free up their time so they can focus on growing their business. 

My clients are typically a one-woman band who don’t have enough hours in the day to run a company, network, have a social media presence, strategise, chase invoices, organise emails, book travel, work out… and spend time with their family!

Sound familiar? From calendar management to content creation, no job is too big or too small. Let’s streamline your day-to-day life, and tick those time-consuming tasks off your to-do list! 

– Sound familiar? Let’s talk! –

From calendar management to content creation, no job is too big or too small. So let’s streamline your day-to-day life and tick those time-consuming tasks off your to-do list!

My story

I have been a personal assistant for over 23 years, supporting professionals throughout their careers in healthcare, education and business. This has included administration, office management, secretary and Executive PA experience.

Empowering a positive work life balance is key to what I do – for both you and me! In 2017, I became a freelance virtual assistant to spend more time with my two wonderful sons. As an Autism mum, I wanted to be flexible in my approach to work and can now support my amazing clients whilst also being there for my family – something I’ll help you to do too.

Based in London, I work remotely as an Executive VA for entrepreneurs in Essex, Surrey, Kent and the rest of the UK. I also support many clients based overseas, from US coaches to hair and beauty business owners.

Services

Email Management

There’s nothing more distracting than the constant ping of new emails. I’ll categorise, flag and respond to your mailbox ensuring no customer gets forgotten.

You shall have complete peace of mind that you will no longer be bombarded with junk mail, as well as saying farewell to missing vital opportunities.

Diary Management

By managing your calendar, I’ll be on hand to make changes, book in a board meeting or remind you about parent’s evening. Save precious time and never double book again!

Transcription

Typing up notes is crucial time you could spend on bigger business planning. From quick scribbles to soundbites. I’ll transcribe your documents, videos and audio notes into a clear, concise summary.

Project Management

As your online business manager, I can provide virtual project management for events, campaigns or anywhere you need and extra pair of hands. I’ll take on your to-do list, liaise with the team and oversee the project from start to finish. 

 

Travel Arrangements

Whether you’re off on holiday or booking a business trip, I’ll arrange a bespoke itinery that gets you to your destination on time, in style and for the best value. 

Database Management

Fed up of looking for that file you saved somewhere? 

Let’s get your ducks in a row with a Client Relationship Manager (CRM) that suits your business. Saving you time (and stress) in the long run. 

 

Concierge Service

You don’t have time to sweat the small stuff when you’re running your business.

From gift buying to restaurant bookings, let me handle those everyday tasks, and take the stress out of your personal life. 

 

Research Service

From clients to competitors, research is vital to growing your business – but how often do you get the time? I can gather, analyse and present data on any topic making it easy to understand and actionable.

Asana Power Hour

Want to improve your organisation? Better your team communication? You need an Asana Pro!

As an Asana Pro, I’ll help you to use the FREE version of this productivity tool to it’s full potential. Ensure all tasks are delegated correctly, keep track of projects and say goodbye to missed deadlines today. 

 

RATEs & Packages

Every business is different, and the support you need will be different too. I offer monthly retainer packages flexible to your individual needs. Whether you require one-off assistance or ongoing EA Virtual services, I’m here to help your business grow.

You will have guaranteed support every month with a fixed amount of hours. Get in touch to set up a free discovery call and discuss your needs today.

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Executive

There is so many different roles within your business, but you don’t have to do it all alone. Outsourcing is the solution for you. If you know that you need support right now are ready to reduce your workload, I can help you.

You can rely on me for efficient, timely, encouraging support whenever you need it.

£1050.00 (30 hours a month)

BOOK 

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Small Business

Let’s face it, running a small business is tough, exhausting and time is not always on your side. If you hate the overwhelm as well as the tasks, let’s talk.

Allow me to provide you with peace of mind that nothing slips through the cracks, allowing you to maintain a high level of service and professionalism to your clientele.

£700.00 (20 hours a month)

BOOK

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Entrepeneur

I know how tough it is for a business owner to grow and scale your business. You deserve to enjoy that work/life balance, here’s how I can help you.

Business today requires us to wear many hats and be able to perform in multiple roles. If your plate is already overflowing with so much to do, tick it off your to-do list and I will take care of it all.

£350.00 (10 hours per month)

BOOK

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Business Start Up

Are you an entrepreneur/small business owner who is getting started and looking to streamline your business administration? Increase your productivity and save yourself time by outsourcing to an Executive VA – Look no further, I can support you with organising everything from domain name purchasing to Terms & Conditions.

Starting from £500.00 

BOOK

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Asana Power Hour

Want to improve your organisation? Better your team communication? As a Certified Asana Pro, I’ll help you to use the FREE version of this productivity tool to it’s full potential.

If you need guidance, are feeling stuck and looking for an all-in-one solution for keeping track of, organising and managing work then Asana is for you. Let me show you how it can work within your business.

£65.00 per hour 

BOOK

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Mailbox Decluttering

Scared of checking your emails because they just keep coming? Are you spending all your free time unsubscribing from lists that no longer serve you? Inbox zero sounds like a dream to you? Let me help you get there.

Starting from £150.00

BOOK 

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Email Management

 Reduce the overwhelm of looking for those all important emails lost in a tsumani of information. You can improve the speed and appearance of your email inbox, by hiring me to monitor your mailbox daily. I shall compile, flag and responds to emails on your behalf to ensure you are not checking and sending messages late into the evening/weekends and missing opportunities.

Starting from £100.00  

BOOK

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Bespoke Project Services

Do you have an exciting project coming up that you cannot give your full attention to? We all need more time in the day, and with an Executive VA you can have just that. I’ll provide support from start to finish. 

Quotes available upon discussion 

BOOK 

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I don't know what I need..

I understand how hard it is to juggle family life, personal life and running a business. Let’s start by figuring out where you need the support the most. We’ll look at the tasks that you can’t do, the tasks that you dislike and the tasks that other can do

Your business is your baby so let’s connect to see how I can support you best. 

BOOK 

Testimonials

 I can’t recommend Nadene highly enough. She is an absolute pleasure to work with, fiercely organised and just brilliant at everything she turns her hand to. Importantly she seems able to do anything in record time – her bills every month always surprise me at how quickly she’s got everything done!!! Fantastic value, high quality work and a total joy to have on the team

JP – Life & Career Coach  

Nadene is actually a godsend. I have two kids, two businesses, and lots going on, including lots of tasks that just need someone organised, meticulous, accurate… (not my zone of genius). Every week we work together, the list of things I hand off her gets longer and longer… It feels incredible to know she’s there and ready to pick up whatever is needed, so I can concentrate on the tasks which will move my business forwards the most.

AB – Copywriter

I found it a convenient service for a particular project, highly recommend.

MB – Author 

Working the way I do, there was never a time where I could sit down and take care of my admin which is why I requested Nadene’s support. Thank you so much for sorting out my life.

LM – London Black Taxi Service 

I didn’t think I needed a VA, I just thought I needed more time. I met and expressed my lack of time in the day to Nadene. Nadene made me realise it wasn’t more time I needed, it was increased organisation.

Nadene stepped in and made it all possible. Great, professional and speedy service. 

LME – Hair & beauty Lecturer 

FAQ

What are the benefits of hiring a virtual assistant?

There are many benefits to hiring a virtual assistant online. More time, less stress and a reduced workload are only the beginning. As a VA is not a full-time member of staff, you can reap the benefits of a personal assistant without the costly overheads:

  • There are no agency/recruitment fees to pay
  • You don’t have to pay sick leave, a pension, NI or holiday pay
  • No computer/laptop equipment to provide
  • You will only be billed for the time worked
  • No need for training costs or software licences
What tasks can you assist me with?

During our initial discovery call, we can look at the tasks which you do on a day-to-day basis, within your business. This will include the jobs you like, dislike, can’t do and simply don’t have time for. We’ll generate a list of tasks that can be outsourced and decide which ones you’re happy to hand over. Take a look at my services page to see a full range of tasks I can help you with.

How do you communicate with clients?

I always recommend having a weekly catch-up with clients. This helps to maintain a good working relationship, set to-do lists and check on progress, encouraging accountability for both parties. Communication will depend on how you wish to be contacted. My preferred form of contact is via email but in urgent cases, we can chat via phone or video call.

How do you track and bill your time?

I use a professional time tracking system when completing tasks. When a client is billed, the time report will be sent with the invoice for transparency. This will also give clients an idea of how long particular tasks can take. 

Am I locked into working with you long term?

Your monthly retainer agreement requires a minimum of X month’s commitment to get started. Should you wish to stop working together, I require a notice period of 30 days to terminate our contract.

How can we build a working relationship?

I always recommend having a weekly catch-up with clients. This helps to maintain a good working relationship, set to-do lists and check on progress. This encourages accountability for both parties.

Are there any hidden costs?

If it appears that you are reaching your allocated hours booked, I will drop you a line to let you know. You can then make the decision whether to pay for additional time or not. The additional costs which are not included in your package are petrol, stationery, postage, printing, paper and ink.

How can we build a working relationship?

I always recommend having a weekly catch-up with clients. This helps to maintain a good working relationship, set to-do lists and check on progress. This encourages accountability for both parties.

How do you communicate with clients?

Communication will depend on how clients wish to be contacted. The preferred form of contact is via email. In more urgent cases, a phone/video call will suffice.

Let’s chat!

Ready to reduce your workload? Book in a discovery call to discuss your brand and bespoke needs today.

Address

11 Merlins Court, 30 Margery Street, London WC1X 0JG

Phone Number

(+44) 7474 853 701

Email

info@formatservices.co.uk